Terms of business

General information


e-mail: [email protected]

Everyone is welcome to shop at justvape.nu, you must be a minimum of 18 years, however.


Justvape.nu receives payment with Dankort/ VISA-Dankort, VISA, VISA Elektron, MasterCard, MobilePay Online and ApplePay.

No fees are charged for credit cards.

The amount will not be withdrawn from your card account until the goods are dispatched.



Justvape.nu delivers on all business days. Customs fees and lost goods due to impounding of goods at customs are not covered by JustVape . Shipping times and prices are different from country to country and depend on the shipping company, DHL Express, UPS EU, PostNord, Deutsche Post and DPD International.

DHL Express worldwide: 1-2 Working days. This does not apply to Remote locations, where transport takes more time.
UPS EU: 2-7 days.
PostNord: 2-14 days.
DPD International: 2-7 days.

Cancellation rights 

As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase.

This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

If the purchase consists of several consignments or parts, the right to cancel will lapse 14 days after the day you receive the last consignment or the last part.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to [email protected] or make use of the standard cancellation form, which you will find at the end of the terms of business.

You cannot cancel the purchase by refusing to receive the goods unless you inform us at the same time.

Orders cant be cancelled once purchased by the customer, but the order can be returned if requested to us by email.

Cancelling part of the purchase

If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.

Please note that freight charges will not be refunded if you cancel part of your purchase.

Returning the goods

When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us.

You yourself must pay for returning the package, and you will be liable if it is damaged during transport.

No right to cancellation
The following agreements cannot be cancelled:

Deliveries of sealed items which for health or hygienic reasons are not suitable to be returned, when the seal has been broken after delivery.

The state of the article when you return it

If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.

We recommend that you return the article in its original packaging.

If the original packaging is missing, it may reduce the value of the article.

Refund of the purchase sum

If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.

We will return the money by the same means of payment which you used for the purchase unless otherwise agreed.

We may hold back the payment until we have received the article unless you send the documentation that you have returned it.

Right to make complaints

When you trade with us as a consumer, the European Sale of Goods Act applies.
This means that you have a right to complain within 24 months. Please contact us before you return the article.

If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.

If the complaint is justified, we will refund your freight costs (within reason and max 12 Euro). The article must always be returned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.

Please note that the life of electronic cigarettes and accessories may have a limited life, even under normal use, and that this period may be shortened by heavy or improper use. Therefore the actual life will typically be less than the complaint period.

Mods with built-in cells and lose lithium cells have up to 12 months warranty.

When you return the article, please attach a detailed description of the problem.


Personal data policy 

We need the following information when you trade with us:

Name, address, telephone number and e-mail address.


We register and pass on the personal details which are necessary to deliver the goods to you.

Personal data is registered with JustVapeS.R.O and is kept for five years, after which the details are deleted.

In addition, we work with a number of other companies that store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes.

We work only with processors of data in the EU or in countries where your data will be given adequate protection..

You are entitled to be told what details about you we process.
If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: [email protected]

Where you can complain

If as a consumer you want to complain about your purchase, please contact us via [email protected]. If you do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:

You can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr

Standard cancellation form

(This form is only to be filled in and returned when the right to cancel is exercised.)




[email protected]


I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:



Ordered, date: _______________________________     Received, date: _______________________________


Consumer’s name: ______________________________________________________________________


Consumer’s address:  ___________________________________________________________________


Consumer’s signature: _________________________________________      Date: _________________

(only if the content of the form is given on paper)




The terms of business were last updated on 16.12.2020

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